RETURN POLICY

Is your order still pending? Here’s what you can do.

Cancel anytime before shipment or production starts — and get a full refund. Once the item ships, cancellation is no longer possible.

You’ve received the item

Start your return within 14 days of receipt. Only if it’s unused, in the same condition as delivered, and packed in its original packaging.

You’ll need your receipt or proof of purchase to complete the return. Don’t send items to the manufacturer or any transit station. Instead, email cs@processlines.com — we’ll reply with your official return address.

Your refund hasn’t appeared

First, confirm the refund has been approved: check your email for our approval notice. Then verify with your bank or card issuer — refunds are credited to your original payment method, typically within several business days.

If the credit still hasn’t posted after that:

1. Double-check your bank or card account
2. Contact your credit card company
3. Reach out to your bank directly
4. If unresolved, email cs@processlines.com — this is the only supported channel for follow-up

What happens next after you contact us

We’ll acknowledge your message right away. Once your return arrives, we’ll inspect it and email confirmation of receipt. Within one business day, you’ll receive a second email stating whether your refund is approved or rejected.

Approved refunds go straight back to your original payment method — no store credit, gift cards, or coupons.

Email cs@processlines.com to start your return — we’ll reply within 24 hours with your return address.