FAQS

Need to know when your order moves?

We process and ship most orders within 3–5 working days after purchase. Once shipped, your package typically arrives within 7 to 20 working days — delivery time depends on your location and the fulfillment center assigned to your order.

Your tracking number becomes active 3–7 days after shipment. You’ll receive it via email once it’s live, so keep an eye on your inbox (and spam folder) during that window.

Need to change your order?

You can cancel an order only within the first 12 hours after placing it. After that window, the order may already be processed, packed, or dispatched — and we’re no longer able to make changes.

Something arrived wrong?

If your order arrives defective, damaged, or incorrect, contact us within 7 days of delivery. We’ll review your case personally — don’t send anything back until we confirm next steps. Once approved, we’ll ship a replacement right away.

Processlines handles all eligible issue resolutions directly. We won’t ask you to return items without first reviewing your request and confirming the path forward.

How do you pay?

We accept payments via:

• PayPal
• Credit cards: Visa, MasterCard, Discover, and American Express
• Debit cards

Reach out within 7 days of delivery — we’ll handle the rest.